Privacy Policy
Effective Date: 1/1/2025
SMART Doc PT
Privacy Policy & Terms and Conditions
1. Introduction
SMART Doc PT ("we," "our," or "us") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, interact with us online or in person, and receive our physical therapy services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Privacy Policy Commitment
We are committed to protecting your personal information and ensuring that it is not transferred to external organizations except as outlined in this policy. Transfers of personal data will only occur under the following circumstances:
When required by law or legal processes.
When necessary for providing healthcare services, including sharing with authorized third-party service providers such as payment processors or electronic medical record systems.
When explicitly authorized by the individual.
3. Information We Collect
We may collect the following types of personal information from clients and website visitors:
A. Personally Identifiable Information (PII)
Name
Email address
Phone number
Mailing address
Date of birth
Payment information (collected securely through a third-party processor)
B. Health Information (Protected Health Information - PHI)
As a healthcare provider, we may collect health-related information necessary for your treatment, including:
Medical history
Treatment records
Insurance and billing information (if applicable)
C. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Pages visited
Device information
Cookies and tracking technologies (you can manage cookie preferences in your browser settings)
D. Mobile Information Sharing
We affirm that your mobile information will not be shared with third parties for marketing purposes. Your mobile data is collected only for necessary communications related to your care, appointment reminders, and other service-related updates.
4. How We Use Your Information
We use your personal information for the following purposes:
To provide physical therapy services.
To schedule and manage appointments.
To process payments and invoices.
To communicate with you regarding your care, appointments, and inquiries.
To comply with legal and regulatory obligations (e.g., HIPAA compliance).
To improve our website and services.
5. How We Share Your Information
We do not sell, trade, or rent your personal information. However, we may share it in the following circumstances:
With healthcare providers: If necessary for your treatment or at your request.
With third-party service providers: Such as payment processors, electronic medical records systems, or website analytics services.
For legal reasons: If required by law, court order, or to protect our rights and comply with healthcare regulations.
6. Mobile Messaging Terms and Conditions
A. Message Types
By providing your phone number and agreeing to receive texts, you consent to receive text messages from SMART Doc PT regarding Customer Care. Consent is not a condition of purchase. Messages may include:
Promotional messages.
Informational messages related to your appointments, health tips, or clinic updates.
B. Message Frequency
Message frequency varies based on communication needs, expect weekly messages.
C. Additional Charges
Message and data rates may apply based on your mobile carrier's plan.
D. Unsubscribing
To stop receiving messages, you can:
Text STOP to unsubscribe from future communications.
E. Assistance
For help or more information, you can:
Text HELP for assistance.
F. Opt-Out Rights
We acknowledge your right to opt out of messaging campaigns. If you wish to stop receiving messages at any time, simply text STOP or UNSUBSCRIBE, and we will remove you from our messaging list.
"By providing your phone number and agreeing to receive texts, you consent to receive text messages from SMART Doc PT regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. Learn more about our business online at https://www.smartdocpt.com. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available at https://www.smartdocpt.com/privacy-policy."
7. Data Protection
We have strict policies and procedures in place to ensure that your personal information is not shared with unauthorized parties. Measures to protect your data include:
Secure electronic medical records systems.
Encrypted communications where applicable.
Limited access to personal data within our organization.
While we take every precaution to safeguard your data, no method of transmission over the internet or mobile networks is completely secure. We encourage users to take precautions in managing their personal information.
8. Your Rights and Choices
As a client, you have the following rights regarding your information:
Access & correction: You can request access to or correction of your personal information.
Opt-out: You may opt out of marketing emails and text messages at any time.
Data deletion: You may request the deletion of certain personal information, subject to legal and medical record retention requirements.
HIPAA Rights: If you are a patient, your health information is protected under HIPAA. You may request a copy of our HIPAA Notice of Privacy Practices.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
SMART Doc PT
3 Cherry Street | Suite 101E | Newburyport, MA 01950
info@smartdocpt.com
#978-277-3434